Frequently Asked Questions
Find answers to common questions about AML compliance, our platform features, and how to get started with AML PROOF.
General Questions
What is AML PROOF?
AML PROOF is a comprehensive Anti-Money Laundering compliance platform that helps businesses determine their AML obligations, create compliance frameworks, and manage ongoing regulatory requirements. Our platform simplifies the complex world of AML compliance through automated assessments, risk management tools, and regulatory reporting capabilities.
Who needs AML compliance?
AML compliance requirements apply to various financial institutions and businesses including banks, credit unions, money service businesses, casinos, real estate professionals, precious metals dealers, and many other entities that handle financial transactions. Our assessment tool helps determine if your specific business falls under AML regulations.
How does AML PROOF work?
Our platform works in four main steps: First, complete our assessment to determine if you're subject to AML regulations. Second, create your Obliged Entity Profile (OEP) with your business details. Third, verify your compliance framework and policies. Finally, monitor ongoing compliance with real-time updates and automated reporting.
Account & Registration
How do I create an account?
Click the \\\"Sign up / Login\\\" button on any page to create your account. You'll need to provide basic business information and verify your email address. Once registered, you can immediately start using our assessment tools and compliance features.
Is my data secure?
Yes, we implement the highest level of data security. All user and customer data are encrypted and stored securely. We comply with international data protection standards and regularly undergo security audits to ensure your information remains protected at all times.
Can I have multiple users on one account?
Yes, our platform supports multiple user access with different permission levels. You can add team members, assign specific roles, and control access to different features based on your organizational needs.
Assessment & Compliance
How accurate is the AML assessment?
Our assessment questionnaire provides an indicative overview based on current AML frameworks.
What is an Obliged Entity Profile (OEP)?
An OEP is your comprehensive business profile that includes all relevant information for AML compliance, including business structure, operations, risk factors, and compliance policies. This profile serves as the foundation for your ongoing AML compliance management.
How often should I update my compliance information?
We recommend reviewing and updating your compliance information at least annually or whenever there are significant changes to your business operations, regulatory requirements, or risk profile. Our platform provides reminders and notifications for important updates.
Technical Support
What browsers are supported?
AML PROOF works on all modern web browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience and security.
Can I access the platform on mobile devices?
Yes, our platform is fully responsive and works seamlessly on smartphones and tablets. You can access all features, complete assessments, and manage your compliance requirements from any device.
How do I get technical support?
Our support team is available to help with any technical issues. You can contact us through the platform's help section, email us directly, or use our live chat feature for immediate assistance.
Pricing & Billing
Is there a free trial available?
Yes, we offer a comprehensive free trial that allows you to explore our platform features, complete the initial assessment, and understand how AML PROOF can benefit your business before committing to a subscription.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and corporate payment methods. All transactions are processed securely, and we provide detailed invoicing for your accounting needs.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period, and you can export your data before the subscription expires.
Legal & Regulatory
Does AML PROOF provide legal advice?
No, AML PROOF provides compliance tools and educational guidance only. It does not constitute legal, financial, or regulatory advice. Users should consult qualified professionals for specific legal or compliance decisions.
Are the reports generated by AML PROOF legally compliant?
Our reports are structured to align with FIU reporting standards and are suitable for use as supporting documentation.
How do you stay updated with regulatory changes?
We continuously monitor regulatory developments across multiple jurisdictions and update our platform accordingly. Our team includes compliance experts who ensure that our tools reflect the latest AML requirements and best practices.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.